As a startup we truly love our customers, you are the reason we are here.
If you are not completely satisfied, send us an email, and we will refund you your full amount.
Want to know more? There are a few differences between HE detergents and typical detergents, the main difference is that HE detergents are lower-sudsing, something which is required for HE machines to work properly. So, typical detergents cannot be used in a HE machine. However, HE detergents are usable in a standard washer. You will not see the normal amount of sudsing you are used to and the fragrance may be less noticeable, but the cleaning power is the same.
So, yes, you can use FREY in a normal, non-HE machine.
Cold-water capable detergents are detergents that are just as effective washing clothes in hot water as in cold water. Washing your clothes in cold water saves the energy needed to heat the water.
FREY is both cold-water capable and HE compatible, saving you money and helping the environment.
So, if you would like a stronger scent, you can either use more detergents, or you can purchase our dryer sheets, which allow you to better calibrate the scent!
Sign-up and save 20% on all orders. You can change or cancel at any time, and will receive an email 4 days in advance reminding you of your upcoming order. You can also manage your membership on your own to completely customize the products, the frequency, pause up-coming orders, and anything else you would like. Just sign-up for an account with the email address you used to purchase your membership.
From there, you should see all your subscriptions. If you click “View” on the right of the subscription you want to edit, on the “Frequency” link, you can change your delivery timing! Or, to the far right under “Manage”, you can manage your upcoming orders, add or remove products, change your next shipping date, and basically change anything you would like about your membership!
If the system states that there is not an email associated with that account, you’ll have to create one. When you sign-up for a membership, an account is NOT automatically created for you. You can create one here (with the email address that you signed-up for a membership with), and it will sync with your subscription.
From there, you can manage your upcoming orders, change your frequency, add or remove products, and basically change anything you would like about your membership!
You can create one here (with the email address that you signed-up for a membership with), and it will sync with your subscription. From there, you can manage your upcoming orders, change your frequency, add or remove products, and basically change anything you would like about your membership!
If you still want to check the status of your order however you can view it by going to My order page and entering in your order number (Found in your confirmation email) and your emailed used during purchase.
If you still need help please do not hesitate to contact us!
The arrow on the top of the bottle points TOWARDS the unlocking direction. So, turning the pump counter-clockwise opens the top, and clockwise locks it.
The base of the pump-top (not the spout itself, but the collar around the neck) needs to be securely tightened for the locking/unlocking mechanism to work. Make sure it is tight around the bottle neck before you try to lock/unlock the spout If this doesn’t work, shoot us an email and we’ll help out!
We are so confident in FREY, we offer a 100% guarantee & free returns on all of our products. If you do not like our product better than your current detergent, send us an email, and we will refund you your full amount within 30 days!
Want to get in touch by mail?
16192 Coastal Hwy
Lewes, DE 19958
For returns please ship to return address on package